Innovation in the workplace is often the result of unplanned interaction. Critical information leading to business innovation comes from such informal encounters, typically between colleagues working in different departments who are not otherwise programmed to come together.

Space Syntax works with clients to identify the connections between the layout of space in buildings and the patterns of human behaviour that occur within them. We show how to create levels of movement, encounter and interaction that drive business performance.

Client objectives

Return on investment
Business effectiveness
Speed of design & planning process
User wayfinding, comfort & convenience
Staff communication & productivity
Safety & security
Staff satisfaction & retention
Visitor satisfaction
Tenant satisfaction & retention
Organisational character & identity
Development & dissemination of knowledge/culture.


Pre-planning & design
Portfolio evaluation: buy/sell/keep/develop
Growth/downsizing strategy
Site evaluation & selection
Building evaluation & selection
Competitor analysis & precedent studies
Existing user behaviour analysis
Working culture definition.

Planning & design
Critical review of development proposals
Masterplan design
Overall building layout design
Department layout design
Furniture layout design
User behaviour forecasting
User group profiling
Character & identity creation
Wayfinding & signage strategy
Planning support
Tenant negotiations.

Post-planning & design
User flow enhancement (signage & wayfinding)
Tenant lease/renewals negotiations
Performance benchmarking
Staff interaction enhancement (layout redesign)
Accommodating growth & downsizing.


Data collection surveys
User flow volume/density
Staff/visitor interaction
User attitudes interviews/questionnaires.

Data analysis
Location accessibility analysis (public & private transport)
Building layout efficiency
Vertical movement efficiency
Departmental structure & location
Movement network capacity
Entrance/exit capacity.

Impact simulation
User flow volume & density
User interaction & communication intensity
Safety & security effectiveness.